Common Issues
Everything you need to know right here at your fingertips. Ask questions, browse around for answers, or submit your feature requests.
Support
What type of support do you provide?
We provide email-level support with a 24-hour response time to ensure your questions are answered promptly.
Who is eligible for support?
Support is available to paying and licensed clients. We prioritize assistance for customers who have active subscriptions or licensing agreements.
Are there different support tiers available?
Yes, higher tiers of support and customization are part of each license arrangement. More comprehensive plans include enhanced support options and additional customization services.
Security & Privacy
How do you handle usage analytics?
We do not analyze usage beyond basic metrics required for service operation and improvement. Your usage patterns remain private and are not subject to detailed analysis.
Do you share usage data with third parties?
No, we do not share usage data with third parties. Your information and usage patterns remain confidential and are not disclosed to external organizations.
Troubleshooting
How should I authenticate my API requests?
Make sure you are using your API key as a Bearer token for each request. Include it in the Authorization header as "Bearer YOUR_API_KEY".
How can I avoid hitting usage limits?
Stay within usage limits by batching multiple requests together and caching responses when possible. This reduces the total number of API calls and improves performance.
Want More Support?
Contact us here and we'd be happy to help with your specific question or issue.
